General Information

Your Account Contact:

Jeanna Barcus, Sales Representative
E-mail: jeanna@staatsawards.com
Phone: 800- 553-1853. Or 641-275-0174 Jeanna's cell phone. If no answer, please leave a voicemail.

If Jeanna is unavailable, ask for Lori White.

Website Orders:

After placing an order, you will receive an e-mail confirmation. Please look the confirmation over to verify accuracy. Please inform us of any difficulty you experience in the process of submitting an order. We will be more than happy to work you through it. We encourage you to take advantage of the ordering windows twice a year that allow you to stretch your allocated dollars with free shipping. If you go over your allocation, you will be requested to use your personal card for the difference. We accept most major cards.

Inventory and Discontinued Items:

From time to time certain sizes or item colors will be out of stock. Sometimes discontinued. If this is the case we will contact you about when or if the items will be available and suggest possible substitutions or replacements if needed.

Delivery:

Normal shipment is by FCA Vision Ag courier van to your location.  Delivery time will normally be within 15 working days.

Returns:

Please examine your merchandise as soon as you receive it for any possible product flaws. Please let us know within one week of receiving your goods if you find something damaged in order that we can get the product replaced as quickly as possible. Embroidered clothing cannot be returned. Sample clothing and sizing charts have been provided for your reference. Only in rare instances will replacement due to sizing issues be considered.